Angry Costumer!
Many people frequent restaurants, expecting good food. What do you feel should be the standard for restaurants? What do you expect, when you got to eat out?
Well it was 6pm on Friday, and I was starving and looking for a great Spanish restaurant to eat at in Yonkers. Being a frequent loyal costumer, I returned to Panchitos which has now turned into a “stadium and bar restaurant.” A couple new faces were there, but the manager was the same. I said hi and ordered my regular. “May I have the baked chicken dark meat with avocado and no rice,” I said. He replied ok, rung me up and the total was 15.00. That’s fine I wasn’t going to dispute price when the quality of food is great.
So I guess you want to know where I’m going with this. Well you see, when I finally reached home in New Rochelle I opened my container to see two pieces of dark meat and the rest white!!!!!!!!! I was angered. How could they do this to me? I clearly said dark meat. So, I said to myself thank God I ordered the 2 meatballs on the side. I began to eat the chicken, and to my surprise my tongue tells me that there is no salt or pepper. What is going on here? Extremely furious, I decided to try the meatballs. Yuck! What….. Minced seafood meatballs. What happened to the regular beef meatballs? Excellent food instantly became trash. My stomach is upside down and I just couldn’t wrap my head around it.
What was I suppose to do….in fury I packed up the trash and drove 20 minutes back to the restaurant to demand my money back. It was totally unacceptable. In this day and age money is tight, and the one thing that puts a smile on my face is good food. Fortunately, the manager apologized taking my complaints into consideration, but personally I don’t think I’ll ever eat there again. It’s on you if you would like to eat there but don’t be surprised after I warned you. What would you have done in my situation? This is one angry customer signing out-----


1 Comments:
i definately would have taken that ride myself to return the dinner. no way should you have to settle for less than what you have always received. and if that happens, then bye bye panchitos, and you will find another place.good for you!!
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